Refund Policy

• Refund window: 3 calendar days from the date of your first subscription purchase, for both monthly and yearly plans.
• Monthly plans: within the window, we refund the full amount paid for your first monthly period.
• Annual plans: annual purchases are refunded at 70% of the amount paid, even within the 3-day window and even under the fair-use limit. The remaining 30% covers non-recoverable payment fees and a year of committed provisioning. See Annual Plan Refunds.
• Accidental purchases: tell us right away and we will help. An accidental purchase is still handled under this policy, including the annual 70% cap. See Accidental Purchases.
• How to request: email support, refunds are not available through any in-app button.
• One refund per account: the guarantee covers your first subscription purchase only. Each account is eligible once.
• Fair-use limit: the guarantee is for trying EvadeGPT, not completing work with it. If you have used more than 1,000 points since your purchase (the Humanizer uses about 1 point per word, so this is roughly 1,000 words of humanized text), the guarantee no longer applies.
• Renewals: the guarantee does not apply to renewal charges or later billing cycles. Cancel before renewal instead.
• Processing time: approved refunds are returned to your original payment method, typically within 5 to 10 business days.
• Failed generations: if a paid generation fails, the points it cost are refunded to your account automatically. This is separate from the subscription guarantee below.

To be eligible for the 3-day money-back guarantee, all of the following must be true:

• Time limit: your refund request must be submitted within 3 calendar days of your subscription start date. Upgrading, downgrading, or switching billing interval does not move this date, it stays anchored to your original first purchase.
• First purchase only: the guarantee applies to your initial subscription purchase. Renewals and subsequent billing cycles are not covered.
• One refund per account: each account is entitled to a single refund under this guarantee. Accounts that have already received a refund are not eligible again.
• Within the fair-use limit: you have used fewer than 1,000 points since your purchase. The Humanizer charges about 1 point per word, so this is roughly 1,000 words of humanized text. Usage above this indicates the product was used to complete work rather than evaluated, and the guarantee no longer applies.

Meeting these conditions determines whether you get a refund. How much is returned then depends on your plan: monthly plans are refunded in full, annual plans are refunded at 70% of the amount paid. See Annual Plan Refunds below.

Annual plans are billed as a single large payment up front, and a meaningful share of that money leaves our hands the moment the purchase is made. When we refund an annual subscription, the following costs are already spent and are not returned to us:

• Inbound and outbound payment fees: our payment processor takes a percentage fee on the original charge and keeps it even when we later refund you. On a large annual payment that inbound fee is substantial, and we separately incur an outbound cost to push the refund back to your card or bank.
• Committed provisioning and architecture: annual accounts are provisioned against a full year of capacity across our AI model providers, storage, GPU and compute, and supporting infrastructure. A portion of that cost is reserved and paid for the instant the annual plan is created, well before you use any of it.

Because these amounts are non-recoverable, annual refunds approved under this guarantee are issued at 70% of the amount paid. The retained 30% covers the processing fees and committed provisioning described above. This applies to every annual refund we approve, including accidental purchases, and regardless of how little of the plan you have used, as long as you are still within the 3-day window and under the fair-use limit. Monthly plans are not affected by this and are refunded in full within the window.

If you purchased a subscription by accident, for example the wrong plan, the wrong billing interval, or a duplicate charge, contact us at contactevadegpt@gmail.com as soon as you can from your account email. The sooner you reach us, the more we can do.

An accidental purchase is handled under the same terms as any other refund request:

• Monthly plan bought by mistake: refunded in full if you are within the 3-day window and under the fair-use limit.
• Annual plan bought by mistake: refunded at 70% of the amount paid, on the same terms. Because the payment fees and a year of provisioning are already committed the moment an annual plan is created (see Annual Plan Refunds), we cannot return the full amount even when the purchase was unintentional and even if the plan is unused.

Being accidental does not create an exception to the window, the fair-use limit, or the one-refund-per-account rule. If a genuine billing error was made on our side, such as being charged twice for the same period, email us and we will make it right in full.

1. Email us: send a message to contactevadegpt@gmail.com from the email address associated with your EvadeGPT account.
2. Include: your account email and the date of purchase.
3. Include: whether this was an accidental purchase, if that applies, so we can prioritise it.
4. Review: we will confirm eligibility and the refund amount (monthly plans in full, annual plans at 70% of the amount paid) and respond within 2 business days. Approved refunds are processed within 5 to 10 business days back to your original payment method.

Once approved, refunds are returned to your original payment method. Estimated timelines:

• Credit and debit cards: 5 to 10 business days.
• PayPal: 3 to 5 business days.
• Other methods: may vary by provider.

We cannot expedite a refund once initiated, as processing timelines are controlled by your payment provider.

• Renewal cycles: subscription renewals or any billing cycle after your first purchase.
• Outside the window: requests made more than 3 days after your first subscription purchase.
• Heavy usage: accounts that have used more than 1,000 points since the purchase (roughly 1,000 words of humanized text), which indicates the product was used to complete work rather than evaluated.
• Previously received a refund: accounts that have already been issued a refund under this guarantee.
• Plan changes: upgrading, downgrading, or switching billing interval does not restart the 3-day window and does not make an otherwise ineligible account eligible. Eligibility is always measured from your original first subscription purchase, not from the date of a later plan change.
• Accounts in bad standing: accounts suspended or terminated for violation of our Terms of Service.

• Cancellation stops future renewals. You can cancel at any time from your Account page. Cancellation does not trigger a refund unless you also meet the refund eligibility conditions above.
• Refund returns the money paid for your first subscription purchase, and is only available under the terms in this policy.

Subscriptions automatically renew at the end of each billing cycle unless cancelled. To avoid a renewal charge, cancel at least 24 hours before your next billing date via your Account page.

The 3-day money-back guarantee does not apply to renewal charges. If you no longer want the subscription, cancel before your next billing date instead of requesting a refund.

If you spend points on a generation (an essay rewrite, a quiz, an image, or any other paid feature) and it fails, the points are credited back to your account automatically. This points refund is unrelated to the 3-day money-back guarantee on your subscription, and applies regardless of how long you have been subscribed.

By purchasing a subscription and using the EvadeGPT platform, you agree to contact us at contactevadegpt@gmail.com to resolve any billing issue before initiating a chargeback or dispute with your bank or card issuer.

If your request falls outside the 3-day window, applies to a renewal charge, or your account has already received a refund under this guarantee, you are not entitled to a refund under this policy. The retained portion of an approved annual refund (the 30% covering non-recoverable payment fees and committed provisioning, see Annual Plan Refunds) is a documented term of this policy that you agree to at purchase, and a dispute filed to recover it will be contested. In the event of a chargeback filed under these circumstances, we will provide the timestamp of your subscription and this policy as evidence to the payment processor. Accounts subject to disputed chargebacks may be suspended pending resolution.

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated date. Continued use of our services after any change constitutes acceptance of the updated policy.

For refund requests or questions about this policy, contact EvadeGPT Support at contactevadegpt@gmail.com, or visit our Contact page.